Privacy Policy
Our Privacy Policy governs the collection, use and storage of your personal information.
Keyna Jewellery ("Keyna", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you provide to us.
WHAT INFORMATION WE COLLECT
Depending on how you interact with Keyna, we may collect the following types of personal information:
• Personal details such as your name, email address, phone number and delivery address
• Workshop booking information, including your workshop date and time
• Ring size and other information necessary to create your jewellery
• Jewellery order information, including your order number, selected metal and wax weight
• Payment and transaction information
• Information you provide when contacting our customer service team or communicating with us about a booking or jewellery order
• Your IP address
• Operating system, web browser type and version
• Pages you visit and features you use on our website
• Photographs or video taken at workshops or of finished jewellery, where applicable
We only collect personal information that is reasonably necessary for us to operate our business, provide our services and communicate with you.
Cookies and similar technologies
We use cookies and similar technologies to analyse trends, administer the website, understand how visitors use our website and gather demographic information about our user base as a whole.
You can control the use of cookies at the individual browser level. If you choose to disable cookies, some features or functions of our website may not operate as intended.
We may also work with third-party advertising or analytics providers who use technologies such as cookies or similar technologies to collect information about your activities on our website and, where applicable, other websites. These technologies may be used to help us understand website usage, measure advertising and provide advertising that may be relevant to your interests.
WHY WE NEED YOUR INFORMATION
We collect and use your personal information for purposes including:
• Fulfilling your jewellery orders, including arranging delivery and communicating with you about your order
• Processing payments
• Processing and managing workshop bookings
• Communicating with you about your workshop booking, including changes, cancellations and other important information
• Managing your participation in a workshop
• Recording information necessary to create and identify your jewellery, including your ring size, order number, selected metal and wax weight
• Arranging casting, finishing and delivery of jewellery created during workshops
• Contacting you when your finished workshop jewellery is ready
• Responding to customer service enquiries and requests
• Sending updates, news and promotions by email where you have opted in to receive them
• Improving our jewellery, workshops, website and customer experience
• Business operations, administration and reporting
• Maintaining appropriate business and financial records
• Complying with our legal obligations and resolving disputes
WORKSHOP INFORMATION
When you book or attend a Keyna workshop, we may collect information necessary to administer your booking and create your jewellery.
This may include your name, contact details, workshop date and time, ring size, order number, selected metal, wax weight, payment information and details relating to the piece you create.
This information is used to identify and manage your piece throughout the workshop, casting and finishing process and to communicate with you about your finished jewellery.
Workshop information may be recorded digitally and stored using third-party software and cloud-based services that we use to operate our business.
PHOTOGRAPHY AND VIDEO
Keyna may photograph or record workshops, workshop environments and finished jewellery for documentation, promotional, website and social media purposes.
Where photography or video is taking place, we will endeavour to make participants aware of this.
We will take reasonable steps to avoid using photographs or video in a misleading way or suggesting that a participant endorses Keyna where this is not the case.
If you do not wish to appear in photographs or video used for promotional purposes, please let us know before or during the workshop and we will take reasonable steps to accommodate your request.
WHAT WE DO WITH YOUR INFORMATION
Your personal information may be processed by Keyna in Australia and, where applicable, by our team or service providers in other countries.
We use third-party service providers to help us operate Keyna, which may include providers of:
• Website hosting and e-commerce services
• Payment processing
• Workshop booking and scheduling
• Email marketing and communications
• Cloud storage and business software
• Website analytics
• Advertising and social media services
• Jewellery casting, finishing and production
• Shipping and delivery
These providers may process or store personal information on our behalf and may be located outside Australia.
Some of our service providers may include companies such as Google, Meta, Mailchimp, Stripe, Squarespace and other providers we use from time to time.
Where personal information is disclosed to overseas service providers, we take reasonable steps to ensure that it is handled appropriately and securely.
HOW LONG WE KEEP YOUR INFORMATION
We retain your personal information for as long as reasonably necessary to provide our services, manage our business, maintain appropriate business records, comply with our legal obligations, resolve disputes and enforce our agreements.
When personal information is no longer reasonably required, we take reasonable steps to securely delete or de-identify it.
Some information may need to be retained for longer periods where required by law or where it is necessary for legitimate business purposes.
DATA SECURITY
Data security is important to us. We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.
Steps we take to protect your information include:
• Maintaining appropriate security measures for our website and online services
• Using reputable third-party service providers and platforms
• Limiting access to personal information to people who reasonably require it for business purposes
• Taking reasonable steps to ensure that personal information is securely stored
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of information transmitted to or stored by us.
YOUR RIGHTS
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
Where applicable, you may also request that we delete personal information we hold about you, subject to our legal and legitimate business obligations to retain certain information.
Please contact us at:
We may need to verify your identity before providing access to or changing personal information.
PRIVACY COMPLAINTS
If you have a concern or complaint about how Keyna has handled your personal information, please contact us at:
We will review your complaint and work with you to resolve the matter within a reasonable period.
If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Further information about making a privacy complaint is available from the OAIC.
If you are located in the European Economic Area or another jurisdiction with applicable privacy laws, you may also have additional rights under those laws.
REVISIONS TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.
If we make material changes, we may notify you through our website, by email or by other appropriate means.
We encourage you to review this page periodically for the latest information about our privacy practices.
Last updated: 08/2026